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By Title Glad I Could Help
By Title Glad I Could Help
Glad I Could Help: Real Customer Service Situations for Discussion
Angry customers can bring out defensiveness in employees who don’t know how to handle the situation, leading to further dissatisfaction, damaged reputations and lost business. But the opportunity to shine through professional service and responsiveness exists when employees have skills to make it happen.
Program At A Glance
Preview Now!About Glad I Could Help:
Dealing with an angry customer, whether internal or external, can be a tough business challenge. This program will equip your employees to handle those calls and confrontations professionally and calmly. They'll become experts at working through misunderstandings and frustration over policies and practices, while ensuring customers feel heard and valued.
Learning Point Highlights
- Provides techniques for staying calm when dealing with angry customers
- Shows a variety of ways to defuse anger and respond to complaints
- Trains employees in resolving issues with unhappy customers
Workshop Objectives
- Explain why the customer’s perception of the quality of service they receive is the only thing that counts
- Explain the importance of keeping the focus on what you can do to solve a customer’s problem vs. what you “can’t” do
- Exhibit a “glad I could help” attitude when dealing with customers
- Demonstrate the skills necessary to make sure the customer is left with a positive, memorable impression
Self Study Objectives
- Explain why the customer’s perception of the quality of service they receive is the only thing that counts
- Explain the importance of keeping the focus on what you can do to solve a customer’s problem vs. what you “can’t” do
- Exhibit a “glad I could help” attitude when dealing with customers
- Demonstrate the skills necessary to make sure the customer is left with a positive, memorable impression
Language Availability
This program's video is currently available in the languages listed below. We are also happy to provide a price quote for translation services for other languages and for printed materials.
View language grid for additional details.
- English
Formats & Pricing
Pricing
Experience high-quality affordable training when deploying this VisionPoint solution. Base license pricing is $10 per trainee. Minimum purchase and volume discounts may apply.
Training tools, implementation and customization services are also available for purchase.
Contact us for a specific price quote.
Available Formats
This training program is available in the following learning formats and may be customized to meet specific objectives, technology needs and LMS integration:- Dramatic instructional video
- Facilitator-led workshop
- Video streaming e-course
Materials and Support Tools
With every VisionPoint license, we provide you easy access to the most up-to-date content and materials via vSTREAM™ or on your internal LMS.- Streaming video
- Downloadable facilitator guides
- Participant materials
- Additional resources to supplement training
Technical Requirements
Our goal is to help simplify and deploy the content you need through your platform of choice.
View current technical requirements.
Maximize your training investment with fast, flexible customization.
This program may be modified to- reflect your brand and organizational image
- include industry or organization-specific case studies
- adjust format of activities to meet time requirements
- reinforce company-specific process models
2009-09-17 06:00:00 AM
2009-10-07 04:12:00 AM
Glad I Could Help
Personal Effectiveness
Real Customer Service Situations for Discussion
Help service representatives deal effectively with difficult customer situations
Angry customers can bring out defensiveness in employees who don’t know how to handle the situation, leading to further dissatisfaction, damaged reputations and lost business. But the opportunity to shine through professional service and responsiveness exists when employees have skills to make it happen.
Help service representatives deal effectively with difficult customer situations.
Create satisfied and loyal customers by solving problems quickly and providing excellent customer service
Learn how to smoothly, positively and politely diffuse emotionally charged situations with a Glad I Could Help customer service attitude.
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glad-i-could-help-customer-service-training
Dealing with an angry customer, whether internal or external, can be a tough business challenge. This program will equip your employees to handle those calls and confrontations professionally and calmly. They'll become experts at working through misunderstandings and frustration over policies and practices, while ensuring customers feel heard and valued.
- Provides techniques for staying calm when dealing with angry customers
- Shows a variety of ways to defuse anger and respond to complaints
- Trains employees in resolving issues with unhappy customers
- Explain why the customer’s perception of the quality of service they receive is the only thing that counts
- Explain the importance of keeping the focus on what you can do to solve a customer’s problem vs. what you “can’t” do
- Exhibit a “glad I could help” attitude when dealing with customers
- Demonstrate the skills necessary to make sure the customer is left with a positive, memorable impression
- Explain why the customer’s perception of the quality of service they receive is the only thing that counts
- Explain the importance of keeping the focus on what you can do to solve a customer’s problem vs. what you “can’t” do
- Exhibit a “glad I could help” attitude when dealing with customers
- Demonstrate the skills necessary to make sure the customer is left with a positive, memorable impression
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21 Minutes
GladHelp_short.flv