Training Solutions 
Personal Effectiveness Johnny the Bagger
Personal Effectiveness Johnny the Bagger
Johnny the Bagger™: A True Story of Customer Service
To be truly successful in addressing customer needs, everyone, regardless of job title or responsibilities, must bring passion, motivation and a personal commitment to delivering exceptional service. All employees need to understand how their individual actions ultimately impact the customer.
Program At A Glance
An Inside Look
A portion of this program is presented here for evaluation purposes.
Contact us to learn more.
About Johnny the Bagger™:
Johnny the Bagger explores how a young man with Down syndrome working as a grocery store bagger makes an unforgettable impression on customers. Employees learn that everyone, no matter how insignificant their jobs might seem, has a unique power to make a lasting difference by delivering customer service from the heart.
Learning Point Highlights
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Explains why truly extraordinary customer service comes from the heart
-
Outlines key mindsets and actions to deliver exceptional customer service
-
Empowers employees to put their personal signature on great service
Workshop Objectives
- Explain why truly extraordinary service must come from the heart (i.e., from person-to-person connections, not business-to-person connections)
- Describe the primary positive results that come from delivering from-the-heart service
- Apply the key mindsets and actions every day that are necessary to deliver from-the-heart service
- Name at least three ways you can add your own “personal signature” to your work to surprise and delight customers
Self Study Objectives
- Explain why truly extraordinary service must come from the heart (i.e., from person-to-person connections, not business-to-person connections)
- Describe the primary positive results that come from delivering from-the-heart service
- Apply the key mindsets and actions every day that are necessary to deliver from-the-heart service
- Name at least three ways you can add your own “personal signature” to your work to surprise and delight customers
Language Availability
This program's video is currently available in the languages listed below. We are also happy to provide a price quote for translation services for other languages and for printed materials.
View language grid for additional details.
- English, Spanish (Neutral)
Formats & Pricing
Pricing
Experience high-quality affordable training when deploying this VisionPoint solution. Base license pricing is $10 per trainee. Minimum purchase and volume discounts may apply.
Training tools, implementation and customization services are also available for purchase.
Contact us for a specific price quote.
Available Formats
This training program is available in the following learning formats:- Workshop
- Video Discussion
- Vignettes on demand
- Basic video streaming e-course
- Customized format for LMS integration
Materials and Support Tools
With every VisionPoint license, we provide you easy access to the most up-to-date content and materials via vSTREAM™ or on your internal LMS.- Streaming video
- Downloadable facilitator guides
- Participant materials
- Additional resources to supplement training
Technical Requirements
Our goal is to help simplify and deploy the content you need through your platform of choice.
View current technical requirements.
Maximize your training investment with fast, flexible customization.
This program may be modified to- reflect your brand and organizational image
- include industry or organization-specific case studies
- adjust format of activities to meet time requirements
- reinforce company-specific process models
2009-09-17 06:00:00 AM
2009-10-07 04:20:16 AM
Candace Madsen
Laura Bernstein
Johnny the Bagger™
Personal Effectiveness
A True Story of Customer Service
Inspire your workforce to deliver service from the heart
To be truly successful in addressing customer needs, everyone, regardless of job title or responsibilities, must bring passion, motivation and a personal commitment to delivering exceptional service. All employees need to understand how their individual actions ultimately impact the customer.
Inspire your workforce to deliver service from the heart.
Johnny the Bagger Customer Service Training
Inspire your organization to provide signature customer service by deploying Johnny the Bagger customer service training across the entire organization.
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johnny-the-bagger-inspiring-customer-service-training
Johnny the Bagger explores how a young man with Down syndrome working as a grocery store bagger makes an unforgettable impression on customers. Employees learn that everyone, no matter how insignificant their jobs might seem, has a unique power to make a lasting difference by delivering customer service from the heart.
-
Explains why truly extraordinary customer service comes from the heart
-
Outlines key mindsets and actions to deliver exceptional customer service
-
Empowers employees to put their personal signature on great service
- Explain why truly extraordinary service must come from the heart (i.e., from person-to-person connections, not business-to-person connections)
- Describe the primary positive results that come from delivering from-the-heart service
- Apply the key mindsets and actions every day that are necessary to deliver from-the-heart service
- Name at least three ways you can add your own “personal signature” to your work to surprise and delight customers
- Explain why truly extraordinary service must come from the heart (i.e., from person-to-person connections, not business-to-person connections)
- Describe the primary positive results that come from delivering from-the-heart service
- Apply the key mindsets and actions every day that are necessary to deliver from-the-heart service
- Name at least three ways you can add your own “personal signature” to your work to surprise and delight customers
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English, Spanish (Neutral)
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Yes
Yes
Yes
Yes
Yes
No
Yes
Yes
No
No
Yes
17 Minutes
JohnnyBagger_short.flv