Client Success Stories

Harvard Medical School turns great managers into extraordinary leaders

Off-the-Shelf and Into Action

The Business Need

When middle and upper managers throughout Harvard Medical School expressed an overwhelming interest in becoming more effective leaders, they looked to VisionPoint's award-winning program portfolio.

The Off-the-Shelf Solution

VisionPoint's The Extraordinary Leader provided the centerpiece of a two-part course for managers. Key to the impact for this audience was the ability to customize course language and scenarios to reflect the environment of a research and academic institution.

The Outcome

Training was immediately applicable to the Harvard environment and managerial participants are continuing their leadership journey by using personalized leadership roadmaps developed during the course. "Managers loved the fact that they didn't have to translate the corporate-speak used in most training programs. With VisionPoint's help, we were able to deliver training that spoke our managers' language and applied directly to their workplace," said Robert Amelio, Director of the school's Center for Workplace Learning and Performance.

The Wisconsin State Fair increases attendance and revenue

Customized Training Services to Increase Capacity, Speed and Reach

The Business Need

Challenged to increase both attendance and revenue, the Wisconsin State Fair Park set out to become the Midwest's friendliest fair.  Management looked to an external resource to help build a self-sustaining customer service culture.

The Training Services Solution

VisionPoint's master trainer team worked closely with the fair's steering group to create customized curriculum utilizing existing program resources. Fair executives and 1300 line-level employees were trained in customer service content. Through a Train-the-Trainer session, 50 internal trainers became "ambassadors" and then refined the program, extending the service culture into recruiting, job fairs and employee orientation.

The Outcome

As a result of this initiative, the entire staff at the Wisconsin State Fair Park lives by their pledge: "Everyone is a customer, and every customer needs to be appreciated and respected. We accomplish this by being well informed; by connecting to, listening to and responding to customers; and by closing our interactions with "glad I could help you!"

Note:  This training services solution was based in part on VisionPoint's customer service training program Glad I Could Help.