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Perspective Paper

HOT OFF THE PRESS! View VisionPoint's Perspective Paper, Training Triage: Prioritizing Needs for the High-Performing Workforce.

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Ask us today about training solutions designed to help employees get a fast start in developing high-performance work habits.

VisionPoint training supports the development of new and tenured employees into high-performing contributors.

All employees and leaders must first learn to manage themselves. Regardless of title, function and tenure, all high performers need to rely on positive work habits, strong interpersonal skills and their ability to make an impact. Competencies of a high-performing employee include:

1. Develop High-Performing Work Habits
2. Demonstrate Integrity & Professionalism
3. Exhibit Interpersonal Effectiveness
4. Take Initiative
5. Influence Others
6. Navigate Organizational Politics
7. Prepare for the Future

IMPORTANT INFORMATION ABOUT KEY COMPETENCIES
FOR MANAGING SELF:

Competency: Develop High-Performing Work Habits

Definition:	The essential work skills and mindsets needed to maintain focus and ensure productive action while adjusting to a variety of workplace circumstances.
Point of View:	An organization’s ability to execute its strategy hinges on its employees’ abilities to consistently maintain focus and take action quickly, efficiently and effectively. High-performance work habits form the core of employees’ abilities to maintain this focus and take action.
Main Contributing Behaviors:	• Be clear on expectations (what, when, why and how) • Use good time and information management • Be positive and proactive • Be accountable and flexible • Solve problems
Training Focus:	Training that emphasizes developing high-performance principles, contributing quickly, personal productivity, building professional relationships, creative problem solving, asking for direction and feedback and navigating change.

Competency: Demonstrate integrity & professionalism

Definition:	Regularly exhibiting actions and choices consistent with the required standards of behavior. Being a role model for the standards and holding others accountable.
Point of View:	Organizations must minimize the potential for violations of laws, regulations and policies. In addition, to attract and retain high-quality employees, organizations must ensure a respectful working environment. Employees of high personal and professional integrity are critical in achieving both objectives.
Main Contributing Behaviors:	• Recognize and model ethical behavior • Meet required Code of Conduct standards • Demonstrate respect and transparency in interactions • Keep promises to others (e.g., deliver work on time) • Acknowledge responsibility for both mistakes and successes • Hold self and others accountable for professional and ethical behavior
Training Focus:	Training that emphasizes workplace etiquette, modeling professional behavior, taking personal responsibility, maintaining confidentiality, preventing harassment and discrimination and living the organization's Code of Conduct.

Competency: Exhibit Interpersonal Effectiveness

Definition:	Being effective and productive in communications, interactions and relationship-building with people from diverse backgrounds and experiences.
Point of View:	Organizations can only execute strategy and deliver results if their employees can work together effectively and efficiently. Good interpersonal skills are needed to maximize productivity and minimize misunderstandings, conflict and wasted effort, particularly as the workplace becomes more diverse and more global in nature.
Main Contributing Behaviors:	• Express ideas clearly and concisely • Demonstrate cultural competence • Listen actively • Demonstrate collaboration and teamwork
Training Focus:	Training that emphasizes active listening, contributing in a meeting, clear and respectful communication, being a team player, embracing inclusion and resolving conflict.

Competency: Take Initiative

Definition:	Recognizing a need or opportunity and taking action without being asked to act.
Point of View:	Leaders play a pivotal role in helping organizations quickly adapt to a constantly changing global marketplace. Leaders must proactively and responsibly look for ways to take advantage of opportunities, minimize risk and improve the working environment.
Main Contributing Behaviors:	• Proactively seek opportunities to learn • Volunteer for increasingly challenging tasks • Actively seek feedback and opinions • Proactively identify potential opportunities or problems • Proactively offer alternative solutions or courses of action
Training Focus:	Training that emphasizes seeing the big picture, anticipating and solving problems, receiving and implementing feedback, setting goals and developing a personal learning plan.

Competency: Influence Others

Definition:	The ability to persuade and motivate people to act on an idea or point of view.
Point of View:	Successful execution of organizational strategy depends on the ability of leaders at all levels to persuade and motivate others to act in alignment with the strategy—even when no one is looking.
Main Contributing Behaviors:	• Display confidence and poise in presenting facts and information • Adjust communication based on needs and preferred style of the audience • Build rapport • Explore ideas, suggestions, comments and alternatives offered by others • Maintain composure and handle questions and objections comfortably • Gain commitment to decisions and courses of actions
Training Focus:	Training that emphasizes persuasive and adaptive communication skills, reaching agreements and managing upward.

Competency: Navigate Organizational Politics

Definition:	Identifying and managing the impact of organizational dynamics (such as competing priorities and individual career aspirations) in order to interact effectively with peers and superiors and deliver results with integrity.
Point of View:	The organization is a human institution full of individuals with a diverse range of personalities, backgrounds, goals, aspirations and often competing priorities. As a result, it is a “political” environment. Leaders must have the ability to navigate this environment and forge effective working relationships in order to ensure the success of their own area of responsibility, as well as the overall success of the organization.
Main Contributing Behaviors:	• Solicit input on potential organizational impacts of actions and decisions • Build a network of influence • Treat peers and superiors with dignity, civility and respect • Manage perceptions and power image • Appropriately share success stories and acknowledge mistakes • Maintain confidentiality of discussions, disagreements and decisions • Actively support organizational goals and decisions
Training Focus:	Training that emphasizes understanding organizational dynamics, managing image and perception, championing a position with savvy communication and dealing with unethical behaviors (such as sabotage, deception and abuse of power).

Competency: Prepare for the Future

Definition:	Having the ability to self-assess development needs and create personal training and action plans to develop the competencies that experienced leaders need in order to move up to senior level positions of leadership.
Point of View:	In order to be effective, senior-level leaders must exhibit organizational-level strategic thinking; assert influence over events that lead to organizational improvements and exhibit imagination, initiative and readiness to champion new ways to improve organizational culture and productivity.
Main Contributing Behaviors:	• Exhibit organizational-level strategic thinking and decision making • Exhibit a deep level of understanding of how a business works • Communicate complex concepts and strategies with clarity and context to any level audience (internal or external) in both formal and informal settings • Use the organizational structure and processes to solve business problems • Gain commitment to action among competing stakeholders and priorities • Proactively seek opportunities to learn and to teach • Seek opportunities that enhance career development • Build organizational networks to enhance career goals
Training Focus:	Training that emphasizes career planning, mastering mentoring, building a sphere of influence, evidenced-based problem solving and C-suite networking skills.