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HOT OFF THE PRESS! View VisionPoint's Perspective Paper, Training Triage: Prioritizing Needs for the High-Performing Workforce.

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VisionPoint training supports the development of high-performing leaders with an emphasis on what's most important in today's competitive marketplace.

Building on the competencies of managing self, managing others and leading teams, organizational leaders must continually develop their skills to assure sustainability, scalability and a competitive edge. Whether your organization is small or large, your senior leaders must promote cultural competency, create customer loyalty, drive innovation and transform the organization.

1. Lead a Culturally-Diverse Workforce
2. Create Customer Loyalty
3. Drive Innovation
4. Transform the Organization

IMPORTANT INFORMATION ABOUT KEY COMPETENCIES
FOR LEADING ORGANIZATIONS:

Competency: Lead a Culturally-Diverse Workforce

Definition:	Creating an inclusive environment that attracts, retains and utilizes the talents of a diverse workforce.
Point of View:	Organizations must attract and retain a high-performing diverse workforce in order to thrive in a global economy. A diverse workforce brings the competitive advantages that spring from diversity of thought, viewpoints and experience. A diverse workforce also brings a level of complexity to everyday interactions. Leaders must have the skills to nurture the opportunities while managing the complexity.
Main Contributing Behaviors:	• Model inclusive behavior, personally • Create environments of inclusion and respect for differences • Champion recruitment and retention of a qualified and diverse workforce • Hold people accountable for respectful, inclusive behavior
Training Focus:	Training that emphasizes creating cultural and intercultural competency, developing diversity maturity, leading a multi-generational workforce, leading a global team, mediating cultural conflict and addressing micro-inequities in the workplace.

Competency: Create Customer Loyalty

Definition:	Applying interpersonal and problem-solving skills needed to exceed customer expectations and build trust-based customer relationships.
Point of View:	Organizations must attract and retain loyal customers, particularly in times of shrinking margins and expanding choices. The effectiveness at retaining customers is ultimately dependent upon every employee knowing how they contribute to customer loyalty and taking action to ensure the organization always delivers on its promises to customers.
Main Contributing Behaviors:	• Build professional person-to-person relationships • Educate the customer • Manage expectations and keep promises • Exhibit emotional intelligence in dealing with challenging customers • Deliver quality and value • Be accountable • Recover quickly from mistakes
Training Focus:	Training that emphasizes responsiveness and follow-through, personal responsibility, the fundamentals of customer service, dealing with angry customers, handling tough inquiries and supporting sales.

Competency: Drive Innovation

Definition:	Creating an environment where people feel secure and can openly share ideas, think outside of the norm, and contribute to the growth and future development of the organization.
Point of View:	Remaining competitive is rooted in innovative thinking and creative problem solving. An organization’s ability to drive innovation will determine its capability to sustain and grow regardless of changes brought upon by economic, environmental, and personnel challenges.
Main Contributing Behaviors:	• Creatively solve problems • Collaborate with others • Communicate positively • Make decisions in the midst of ambiguity • Apply synectic methodology
Training Focus:	Training that emphasizes developing high-performance principles, strategic thinking, creative problem solving, synectic methodology, effective communication, collaboration and suspended judgment.

Competency: Transform the Organization

Definition:	The ability to implement enterprise-wide change and align functions, work processes, and people.
Point of View:	In an effort to be and remain competitive, the alignment of people and process, across all functions of the organization requires a strategic approach to change.
Main Contributing Behaviors:	• Think strategically • Plan for the future • Translate vision into meaningful daily activities • Maximize diversity
Training Focus:	Training that emphasizes developing high-performance principles, strategic decision making, maximizing diverse talents, organizational planning and goal setting.