High-Performing Employees

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VisionPoint training supports the development of new and tenured employees into high-performing contributors.

A high-performing employee is an individual contributor who has not yet demonstrated potential to move into a leadership role but is hitting targets, achieving goals and is demonstrating competency in four key areas.

1. Develop High-Performing Work Habits
2. Demonstrate Integrity & Professionalism
3. Exhibit Interpersonal Skills
4. Create Customer Loyalty

IMPORTANT INFORMATION ABOUT HIGH-PERFORMING EMPLOYEES
KEY COMPETENCIES:

Competency: Develop High-Performance Work Habits

Definition:	The essential work skills and mindsets needed to maintain focus and ensure productive action while adjusting to a variety of workplace circumstances.
Point of View:	An organization’s ability to execute its strategy hinges on its employees’ abilities to consistently maintain focus and take action quickly, efficiently and effectively. High-performance work habits form the core of employees’ abilities to maintain this focus and take action.
Main Contributing Behaviors:	• Be clear on expectations (what, when, why and how) • Use good time and information management • Be positive and proactive • Be accountable and flexible • Solve problems
Training Focus:	Training that emphasizes developing high-performance principles, contributing quickly, personal productivity, building professional relationships, creative problem solving, asking for direction and feedback and navigating change.

Competency: Demonstrate Integrity and Professionalism

Definition:	Regularly exhibiting actions and choices consistent with the required standards of behavior. Being a role model for the standards and holding others accountable.
Point of View:	Organizations must minimize the potential for violations of laws, regulations and policies. In addition, to attract and retain high-quality employees, organizations must ensure a respectful working environment. Employees of high personal and professional integrity are critical in achieving both objectives.
Main Contributing Behaviors:	• Recognize and model ethical behavior • Meet required Code of Conduct standards • Demonstrate respect and transparency in interactions • Keep promises to others (e.g., deliver work on time) • Acknowledge responsibility for both mistakes and successes • Hold self and others accountable for professional and ethical behavior
Training Focus:	Training that emphasizes workplace etiquette, modeling professional behavior, taking personal responsibility, maintaining confidentiality, preventing harassment and discrimination and living the organization's Code of Conduct.

Competency: Exhibit Interpersonal Skills

Definition:	Being effective and productive in communications, interactions and relationship-building with people from diverse backgrounds and experiences.
Point of View:	Organizations can only execute strategy and deliver results if their employees can work together effectively and efficiently. Good interpersonal skills are needed to maximize productivity and minimize misunderstandings, conflict and wasted effort, particularly as the workplace becomes more diverse and more global in nature.
Main Contributing Behaviors:	• Express ideas clearly and concisely • Demonstrate cultural competence • Listen actively • Demonstrate collaboration and teamwork
Training Focus:	Training that emphasizes active listening, contributing in a meeting, clear and respectful communication, being a team player, embracing inclusion and resolving conflict.

Competency: Create Customer Loyalty

Definition:	Applying interpersonal and problem-solving skills needed to exceed customer expectations and build trust-based customer relationships.
Point of View:	Organizations must attract and retain loyal customers, particularly in times of shrinking margins and expanding choices. The effectiveness at retaining customers is ultimately dependent upon every employee knowing how they contribute to customer loyalty and taking action to ensure the organization always delivers on its promises to customers.
Main Contributing Behaviors:	• Build professional person-to-person relationships • Educate the customer • Manage expectations and keep promises • Exhibit emotional intelligence in dealing with challenging customers • Deliver quality and value • Be accountable • Recover quickly from mistakes
Training Focus:	Training that emphasizes responsiveness and follow-through, personal responsibility, the fundamentals of customer service, dealing with angry customers, handling tough inquiries and supporting sales.